RETURN & REFUND POLICY
Last updated: October 2026

At Sour Bubbles, we want you to shop with confidence. If something is not right with your order, our customer support team is here to help.

Please read our Return and Refund Policy carefully before making a purchase.

14-Day Right of Withdrawal
If you are a consumer shopping online, you have the right to withdraw from your purchase within 14 days without providing a reason.

The withdrawal period begins on the day after you, or someone appointed by you, receives the order.

To exercise your right of withdrawal, you must contact us before the 14-day period expires.

Email: contact@sourbubbles.com
Phone: +46 76 266 35 88

After notifying us, you must return the products within 14 days.

Return Conditions
Our products are food products. For food safety and hygiene reasons, the right of withdrawal only applies to products that are unopened and still in their original sealed packaging.

Returned products must:

• Be unopened, with the original seal intact
• Be in their original packaging
• Be undamaged and stored correctly (cool, dry and away from direct sunlight)
• Be within their best-before date
• Include your order number or proof of purchase

If the packaging has been damaged after delivery in a way that reduces the product’s value, Sour Bubbles may make a deduction for any reduction in value permitted by applicable law.

How to Start a Return
Please contact our customer support team before sending anything back.

Email: contact@sourbubbles.com

Please include:

• Your order number
• Your full name
• The products you wish to return
• A clear statement that you wish to withdraw from your purchase

You may also include the reason for your return, but you are not required to provide one when exercising your legal right of withdrawal.

We will provide you with return instructions and the correct return address.

Do not send returns to us without first requesting the relevant return information.

Return Shipping
Unless the return is caused by an incorrect, damaged or defective product, the customer is responsible for the return shipping cost.

We recommend using a tracked shipping service and keeping your shipping receipt until the return has been processed.

Sour Bubbles cannot be held responsible for returned packages that are lost during transit.

Damaged, Defective or Incorrect Orders
Please inspect your order as soon as it arrives.

Contact us if you receive:

• A damaged product or damaged packaging
• A product with a quality issue
• An incorrect product or flavour
• An order with a missing item

Please contact us as soon as possible and include:

• Your order number
• A description of the issue
• Clear photographs of the product, packaging and best-before date

Email: contact@sourbubbles.com

Please keep the product and its packaging until your case has been resolved.

We will review your case and provide an appropriate solution in accordance with applicable consumer law.

When a return is required because of our error or a defective product, Sour Bubbles will cover the reasonable return shipping cost.

Complaints About Faulty Products
Customers in Sweden have the right to make a complaint about an original defect in a product in accordance with Swedish consumer law.

A complaint should be submitted within a reasonable time after you discover, or should have discovered, the defect.

Incorrect storage (for example exposure to heat, sunlight or moisture), consumption after the best-before date, or damage that occurs after delivery is not considered an original defect.

Please contact contact@sourbubbles.com with your order number, a description of the issue and clear photographs.

Non-Returnable Items
The right of withdrawal does not apply to:

• Opened products, or products where the seal has been broken
• Partially consumed products
• Products that are past their best-before date
• Gift cards
• Personalised or custom-made products
• Products marked as non-returnable where permitted by law

Nothing in this section limits your statutory consumer rights.

Refunds
Once we receive and inspect your return, we will notify you about its status.

When you validly exercise your right of withdrawal, we will refund eligible payments, including the cost of our least expensive standard delivery option.

Additional delivery costs resulting from choosing a more expensive delivery method will not be refunded.

Refunds will be made to the original payment method. We may withhold the refund until we have received the returned products or you have provided evidence that they have been sent back.

Your bank or payment provider may require additional processing time before the refund appears in your account.

Late or Missing Refunds
If you have not received an approved refund:

• Check your bank account again
• Contact your card issuer or payment provider
• Contact your bank, as processing times may vary

If you have completed these steps and still have not received your refund, contact us at: contact@sourbubbles.com

Exchanges
We currently cannot guarantee direct exchanges for another product or flavour.

If you would like a different product or flavour, please return the original unopened item in accordance with this policy and place a new order.

Damaged, defective or incorrectly shipped products will be handled separately by our customer support team.

Order Cancellations
If you wish to cancel your order, please contact us immediately.

Orders are processed quickly, so cancellation can only be guaranteed before the order has entered processing or been prepared for shipment.

Once an order has been dispatched, it cannot be cancelled. You may instead exercise your right of withdrawal after receiving it, provided the products remain unopened.

Uncollected or Refused Deliveries
Failing to collect a package or refusing delivery does not automatically count as exercising your right of withdrawal.

You must clearly notify Sour Bubbles if you wish to withdraw from your purchase.

If an uncollected or refused package is returned to us, we may deduct reasonable costs directly connected to shipping, return shipping and handling where permitted by applicable law.

Fraud Prevention
To protect our customers and our business, we reserve the right to investigate or decline claims where there is reasonable evidence of:

• Fraudulent activity
• Abuse of the return process
• False claims
• Unauthorised or fraudulent chargebacks

Nothing in this section limits your statutory consumer rights.

Need Help?
Our customer support team is happy to assist you.

Email: contact@sourbubbles.com
Phone: +46 76 266 35 88

Company Information
Sour Bubbles AB
Organization Number: 559489-2878
Hisings Backa, Sweden

Email: contact@sourbubbles.com
Phone: +46 76 266 35 88