SHIPPING POLICY
Last updated: October 2026

Thank you for shopping with Sour Bubbles.

Our goal is to process and deliver every order as quickly and efficiently as possible. Please review the information below regarding order processing, delivery and tracking.

Order Processing
Most orders are processed within one business day.

Orders placed during weekends or Swedish public holidays will normally be processed on the next available business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Processing may take longer during:

• Major sales
• Product launches
• Limited drops
• Holiday periods
• Periods of unusually high demand

Business days are Monday to Friday, excluding Swedish public holidays.

Estimated Delivery Times
Delivery times begin when your order has been dispatched, not when the order is placed.

Sweden
Estimated delivery time: 1–3 business days

Europe
Estimated delivery time: 3–7 business days

International
Estimated delivery time: 5–12 business days

These delivery times are estimates and are not guaranteed. Delivery times may vary depending on the destination, selected shipping method, carrier and customs processing.

The delivery options available for your location will be displayed during checkout.

Shipping Costs
Shipping costs are calculated during checkout based on:

• Delivery destination
• Selected shipping method
• Package size and weight
• Applicable promotional offers

Sour Bubbles may occasionally offer free shipping promotions. Any applicable requirements and offers will be displayed on our website or during checkout.

Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.

Please allow up to 24–48 hours for tracking information to become active.

If you have not received your tracking email after your order has been dispatched, please check your spam or junk folder before contacting us.

Email: contact@sourbubbles.com

Incorrect or Incomplete Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your delivery address, contact us immediately at: contact@sourbubbles.com

If your order has not entered processing or been dispatched, we will do our best to update the address.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed. Additional charges from the shipping carrier may apply.

Failed or Uncollected Deliveries
A package may be returned to us because of:

• An incorrect or incomplete address
• Failed delivery attempts
• Failure to collect the package
• Refusal of delivery

Failing to collect a package or refusing delivery does not automatically count as cancelling the order or exercising your right of withdrawal. You must contact us clearly if you wish to withdraw from your purchase.

If a package is returned to Sour Bubbles, reasonable costs directly connected to shipping, return shipping, handling or reshipping may be charged where permitted by applicable law.

Weather and Product Quality
Our products are candy and can be affected by heat. During warm periods, we recommend collecting your package as soon as possible after delivery and storing your candy in a cool, dry place away from direct sunlight.

Delayed Deliveries
We work with trusted shipping partners, but unexpected delays may occasionally occur because of:

• High shipping volumes
• Severe weather
• Customs inspections
• Public holidays
• Transportation disruptions
• Incorrect delivery information
• Events outside our reasonable control

If your order is delayed, please contact us with your order number. We will investigate the shipment with the carrier and assist you in accordance with applicable consumer law.

Lost Packages
If your tracking information has not updated for several days or you believe your package has been lost, contact us at: contact@sourbubbles.com

Please include:

• Your full name
• Your order number
• Your tracking number
• Your delivery address

We will contact the shipping carrier, investigate the shipment and help provide an appropriate solution.

Damaged Packages
Please inspect your package and products when they arrive.

If your package or products arrive damaged, contact us as soon as possible and preferably within 48 hours of delivery.

Please include:

• Your order number
• A description of the damage
• Clear photographs of the packaging
• Clear photographs of the damaged products

Reporting visible damage within 48 hours helps us investigate the issue with the carrier. This request does not limit any mandatory consumer rights you may have under applicable law.

Customs, Taxes and Import Duties
Orders shipped outside the European Union may be subject to customs duties, import taxes or other local fees.

Unless these charges are clearly included and collected during checkout, they are determined by the destination country’s authorities and are normally the customer’s responsibility.

Some countries also have specific rules for importing food products. Customers are responsible for making sure that our products may be imported to their country.

Sour Bubbles cannot control or predict charges imposed by local customs authorities.

Customs processing may also extend the estimated delivery time.

If a customer refuses a delivery because of unpaid customs charges, reasonable costs resulting from the return may be deducted from the refund where permitted by applicable law.

Multiple Shipments
Orders containing multiple products may occasionally be divided into separate shipments.

If your order is shipped separately, you may receive an individual tracking number for each package. You will not be charged additional shipping fees solely because Sour Bubbles divides an order into multiple shipments.

Order Changes and Cancellations
We begin processing orders quickly to provide fast delivery.

If you need to cancel or modify your order, contact us immediately at: contact@sourbubbles.com

We will do our best to assist you, but changes or cancellations cannot be guaranteed after processing has begun.

Once an order has been dispatched, it cannot be cancelled. You may instead exercise your applicable right of withdrawal after receiving the order, provided the products remain unopened.

Contact Us
Email: contact@sourbubbles.com
Phone: +46 76 266 35 88

Company Information
Sour Bubbles AB
Organization Number: 559489-2878
Hisings Backa, Sweden

Email: contact@sourbubbles.com
Phone: +46 76 266 35 88